The manager acts in a wide variety of roles, which he must change very quickly in his daily working routine. This trains communication appropriate to the situation and the target group.

FOCUS

• communication square after Schulz von Thun
• lead with questions: systemic questions - scaling questions according to De Shazer
• dissolving Metacommunication
• transactional analysis: "Who communicates at which level?

METHODS

• Demonstration, individual and group work, processing of case studies
• training also possible with video support

RESULTS

• know and be able to use questioning techniques
• addressee/situation and type-oriented communication
• increased awareness of communication traps
• extended method competence