Dealing with conflicts

This training deals with the conflict behaviour of the participants and sharpens the view for conducive behaviour in the conflict.
Conflicts - especially if they last longer - become a psychological burden for many people and can have far-reaching consequences: psychological, physiological, motivational and performance-related. Conflicts, which are not clarified and worked on, cause quite also costs, therefore a good conflict authority is an important tool for high-level personnel.
The aim of this training is to bring managers into contact with their conflict behaviour, to make them aware of possible - alternative and conducive - behaviour patterns and to develop an idea of how these can be quickly accessed in the next case of conflict.
    
FOCUS

• What is a conflict?
• The conflict compass: Helpful and obstructive behaviour in the conflict
• effects of conflicts - escalation model according to Glasl
• your own conflict behaviour
• using the Harvard concept in practice
• principles of mediation

METHODS

Individual and group work, reflection and practical exercises, processing of case studies

RESULTS

• sharpened awareness of hindering/promoting behaviour patterns in the conflict
• identification of own learning topics, development of first - smaller - change steps
• better understanding of conflicts in your own team